Privacy Policy

WildWind Family Resort ("we", "us", or "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it. By using our website at wildwindfamilyresort.com or contacting us to make a booking enquiry, you agree to the practices described below.

1. Information We Collect

We may collect the following personal information when you interact with us:

• Contact details — your name, phone number, and email address when you submit a booking enquiry or contact us directly.
• Booking information — dates of stay, number of guests, accommodation preferences, and any special requests you provide.
• Communications — messages you send us via WhatsApp, email, or our booking form.
• Usage data — anonymous information about how you use our website, including pages visited and time spent, collected via analytics tools.

We do not collect payment card details directly. All payments are processed through secure third-party platforms.

2. How We Use Your Information

We use your personal information to:

• Process and confirm your booking or enquiry.
• Communicate with you about your stay, including confirmations, reminders, and any changes.
• Respond to questions or requests you send us.
• Improve our website and services based on how visitors use them.
• Comply with any legal obligations that apply to us.

We will not use your information for unsolicited marketing without your consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website or processing bookings (for example, our booking form provider, JotForm). These parties are contractually required to keep your information confidential.
• Legal requirements — if we are required to disclose information by law, court order, or government authority.

4. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

We may use analytics tools (such as Google Analytics) to collect anonymous usage data. This data does not identify you personally and is used only to improve our website.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are typically retained for a period of five years for accounting and legal purposes. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable South African law (including the Protection of Personal Information Act, POPIA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to the processing of your information in certain circumstances.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details in Section 9.

8. Third-Party Links

Our website may contain links to third-party websites (for example, Facebook or WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.